Hiver alternative: or rather, a complement to it.
People evaluate Hiver versus Helpable and realize they solve different problems. Hiver turns Gmail into a help desk. Helpable is a knowledge base that reduces how many emails hit Hiver in the first place. Most teams need both.
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Side by side.
| Helpable | Hiver | |
|---|---|---|
| Starting price | $29/month flat | Lite $19/user/mo; Growth $49/user/mo; Pro $79/user/mo |
| 10-person team cost | $79/month (Business) | $190 to $790/month |
| AI assistant included | Yes, 2,500 answers/month on Pro | Hiver AI |
| Knowledge base | Core product | No |
| Embeddable widget | Included on all plans | No |
| NPS + CSAT surveys | Included on all plans | No |
| SEO schema markup | Automatic (4 schemas) | No |
| 50+ languages | Automatic hreflang | Limited |
| Custom domain | All plans | No (lives in Gmail) |
| GDPR / EU hosting | Yes, built in Europe | Yes |
| Free trial | 7 days, no card | 7 days |
| Setup time | 15 minutes | Minutes |
Hiver pricing as of April 2026. Per-user Gmail-native help desk.
The honest verdict.
Hiver and Helpable solve different problems. Hiver manages your support emails. Helpable reduces how many emails you receive in the first place.
When Helpable wins
Helpable wins at things Hiver doesn't try to do. A searchable, Google-indexable public help center. An embeddable widget with Calli answering inside your product. NPS and CSAT surveys, SEO schema, hreflang for 50+ languages. Hiver has none of that, and it's fine with that because it lives inside Gmail, not on your website.
When Hiver wins
Hiver's shared Gmail inbox is genuinely useful. It's where your team already works, with assignments, notes, SLAs, and collision detection inside the Gmail UI. Helpable doesn't replace that. If support email is your main workflow, keep Hiver. Teams often use both: Helpable deflects the easy questions, Hiver handles the real ones.
Three differences that actually matter.
Hiver is a shared Gmail inbox. Helpable is a knowledge base.
Hiver turns your existing Gmail into a help desk with shared assignment and notes. Helpable stands up a public help center on your custom domain, with Calli answering in a widget. Same customers, different layer of the stack.
Hiver makes email efficient. Helpable prevents email.
Every ticket Calli answers in the widget is one that never becomes an email in Hiver. Calli is grounded in your articles, so it doesn't invent product details, and it escalates cleanly when it can't answer.
Many teams use both.
The real question usually isn't Hiver or Helpable. It's whether you have a public help center alongside your Gmail workflow. Adding Helpable for $29 to $79 typically pays for itself in reduced Hiver volume within the first month.
Questions before you switch.
Do I need both Hiver and Helpable?
Often, yes. Hiver and Helpable solve different problems. Hiver manages your support emails inside Gmail with assignment, notes, and SLAs. Helpable reduces how many emails you receive in the first place with a searchable help center and Calli AI in a widget. Teams that use both tend to see lower ticket volume on Hiver once Helpable is live.
How does the pricing compare?
Hiver is $19/user/month on Lite, $49/user on Growth, and $79/user on Pro. A 10-person team pays $190 to $790. Helpable is $29/month flat on Pro, $79/month on Business for unlimited team members, and $199/month on Scale. Because the tools solve different problems, the real comparison is Hiver plus Helpable versus Hiver alone.
Can I migrate from Hiver to Helpable?
There isn't much to migrate because they're different tools. Hiver doesn't have a public knowledge base to export. The typical path is to keep Hiver as your shared Gmail inbox and stand up Helpable alongside it as your public help center, so Calli answers the recurring questions before they become emails.
Does Helpable integrate with Gmail like Hiver?
No. Helpable isn't a Gmail overlay and doesn't add shared inbox features inside Gmail. Hiver is genuinely good at that and Helpable doesn't try to replace it. Helpable has its own contact inbox for form submissions from the help center, with Calli conversation context attached.
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