Your customers deserve a help center, not a wiki link.
Confluence is an internal knowledge base that teams sometimes share externally. Helpable is a public-facing help center built for customers, with AI self-service, SEO, and an embeddable widget.
7-day free trial · No credit card · Built in Europe
Why teams move from Confluence to Helpable
Confluence is great for internal documentation. But the moment you share a Confluence space with customers, you are exposing an internal tool to the public. Helpable is built for that audience from day one.
Confluence was never meant for customers
Confluence spaces are designed for team collaboration: comments, inline editing, page trees. When you share them externally, customers see internal formatting, broken permissions, and navigation built for employees. Helpable gives customers a clean, branded experience with search, categories, and AI answers.
No AI self-service
Confluence search is keyword-based and built for internal users. There is no AI assistant that can answer customer questions conversationally. Helpable includes Calli, which reads your articles and responds to customers in plain language with source links.
SEO is an afterthought
Confluence pages are not optimized for search engines. No FAQPage schema, no HowTo markup, no hreflang support. Your help content stays invisible to Google, ChatGPT, and Perplexity. Helpable generates four schema types automatically on every article.
Pricing scales per user, not per help center
Confluence Free supports up to 10 users. Standard is $5.16/user/month. For a 50-person team that is $258/month, and your customers still get a wiki experience. Helpable Pro is $79/month with no per-user fees and a purpose-built help center.
Helpable vs Confluence: feature-by-feature.
| Feature | Helpable | Confluence |
|---|---|---|
| Built for | ✓ External customers | Internal teams |
| Starting price | $29/mo (Starter) | Free (10 users), $5.16/user/mo |
| AI assistant | ✓ Calli (included, 2,500-40,000/mo) | ✗ No customer-facing AI |
| Public help center | ✓ Core product | Shared spaces (workaround) |
| Custom domain + SSL | ✓ All plans | ✗ Atlassian subdomain only |
| Embeddable widget | ✓ Included | ✗ Not available |
| SEO structured data | ✓ 4 schema types | ✗ None |
| Multilingual (hreflang) | ✓ 50+ languages | ✗ Manual only |
| NPS / CSAT surveys | ✓ Included | ✗ Not available |
| Per-user pricing | ✓ No per-user fees | $5.16-$9.73/user/mo |
| Setup time | 5 minutes | Hours (space config, permissions) |
| Free trial | 7 days, no card | Free tier (10 users) |
When Confluence is the right choice
If you need an internal wiki for team documentation, project planning, and cross-department collaboration, Confluence is purpose-built for that. It integrates deeply with Jira and the Atlassian ecosystem. Helpable is not an internal wiki.
When Helpable is the right choice
If you need a customer-facing help center with AI self-service, an embeddable widget, and SEO that makes your content discoverable in Google and AI search, Helpable is the right tool. Stop sharing wiki links with customers.
Confluence pricing vs Helpable: what you actually pay.
Confluence Free: up to 10 users, no custom domain, no AI assistant. Standard: $5.16/user/month. A 25-person team pays $129/month for an internal wiki, then still needs a separate help center tool. Helpable Pro: $79/month for the whole team. Public help center, Calli AI, custom domain, widget, and SEO included. No per-user fees.
Competitor pricing verified April 2026. Prices may vary by region.
What Helpable gives you instead.
A customer-facing help center with AI answers. On your domain. In your product. Ranking on Google and getting cited by ChatGPT. Starting at $29/mo.
Calli AI answers customer questions
Conversational AI grounded in your articles. Answers with source links. Escalates to your inbox with full context when it cannot help.
Built for customers, not colleagues
Clean, branded help center with categories, search, and navigation designed for people who do not know your product inside-out.
Embeddable widget
One script tag. Help button inside your product. Customers search and ask Calli without leaving the page. No Confluence login needed.
SEO and AI visibility
FAQPage, HowTo, Article, BreadcrumbList schema on every article. Sitemap, hreflang, custom domain. Your help content appears in Google and ChatGPT results.
“We had a Confluence space shared externally. Customers kept asking where to find things. We moved to Helpable and support questions dropped by 40% in the first month because people could actually search and get AI answers.”
Erik D., Head of Product, Navpoint (Logistics SaaS, 30-person team)
“Our Confluence setup looked internal. Customers could see comments from our team meetings. Helpable gave us a clean help center on our domain in about 15 minutes.”
Sara M., Founder, Tagwise (SEO tool, 8-person team)
Can I replace Confluence with Helpable?
For customer-facing documentation, yes. Helpable is purpose-built for external help centers. For internal team wikis, keep Confluence. Many teams use both: Confluence for internal docs, Helpable for the public help center.
How does Helpable pricing compare to Confluence?
Confluence Standard is $5.16/user/month. A 25-person team pays $129/month for an internal wiki. Helpable Starter is $29/month, Pro is $79/month with unlimited team members. Helpable includes AI self-service, SEO, and a public help center that Confluence does not offer.
Does Helpable have internal documentation features?
No. Helpable is for customer-facing help centers. It does not have internal comments, page trees, or team collaboration features. For internal docs, use Confluence or Notion alongside Helpable.
Can I import Confluence pages into Helpable?
Yes. Export your Confluence pages as HTML, then paste them into the Helpable editor. It preserves headings, images, and links. Most teams migrate their top articles in a few hours.
Does Helpable work with Jira?
Helpable is not part of the Atlassian ecosystem. It works independently with its own contact inbox. If you use Jira for ticketing, you can use Helpable for the customer-facing help center and handle escalations through your existing workflow.
Compare other alternatives
Give your customers a help center, not a wiki.
7-day free trial. No credit card. Live on your domain in 5 minutes.
Starter $29/mo · Pro $79/mo · Scale $199/mo