The focused help center most SaaS teams actually need.
LiveAgent is a multi-channel helpdesk with ticketing, live chat, call center, and social media support. Helpable is a knowledge base with AI self-service. If your biggest problem is repetitive questions, you need fewer channels and better self-service.
7-day free trial · No credit card · Built in Europe
Why SaaS teams pick Helpable over LiveAgent
LiveAgent offers everything: ticketing, chat, phone, social, forums. That is a lot of surface area to maintain. Most SaaS teams under 50 people need one thing: a knowledge base that answers questions before they become tickets.
More channels means more tickets
LiveAgent connects email, chat, phone, Facebook, Twitter, Instagram, and Viber. Each channel is another entry point for support requests. Helpable takes the opposite approach: answer questions before they reach any channel. Fewer tickets across all channels.
Per-agent pricing adds overhead
LiveAgent Small is $15/agent/month, Medium is $29/agent, Large is $49/agent. A 10-person team on Medium pays $290/month. Helpable Pro is $79/month for unlimited team members. No per-agent math.
The knowledge base is a secondary feature
LiveAgent includes a knowledge base, but it is one module among dozens. The focus is ticketing and omnichannel routing. Helpable is knowledge-base-first. Every feature, from the editor to Calli AI to SEO, exists to make your articles useful.
No AI self-service for customers
LiveAgent does not include a customer-facing AI assistant that answers questions from your knowledge base. Helpable includes Calli on every plan: 2,500 to 40,000 AI answers per month, grounded in your articles, with source links.
Helpable vs LiveAgent: the full comparison.
| Feature | Helpable | LiveAgent |
|---|---|---|
| Primary function | ✓ Knowledge base + AI self-service | Multi-channel helpdesk |
| Starting price | $29/mo (Starter) | $15/agent/mo (Small) |
| 10-person team cost | $79/mo (Pro) | $290/mo (Medium) |
| AI assistant (customer-facing) | ✓ Calli (included, 2,500-40,000/mo) | ✗ Not available |
| Knowledge base focus | ✓ Core product | Module (secondary) |
| Custom domain + SSL | ✓ All plans | ✓ Higher tiers |
| Embeddable widget | ✓ Search + AI answers | ✓ Chat + ticketing widget |
| SEO structured data | ✓ 4 schema types | Limited |
| Multilingual (hreflang) | ✓ 50+ languages | ✓ 40+ languages (UI only) |
| Per-agent pricing | ✓ No per-agent fees | $15-$49/agent/mo |
| Call center | ✗ Not included | ✓ Built-in |
| Free trial | 7 days, no card | 30 days |
When LiveAgent is the right choice
If you need omnichannel support with a built-in call center, social media integrations, and ticket routing across multiple departments, LiveAgent handles all of that in one platform. Helpable does not do ticketing, phone, or social.
When Helpable is the right choice
If you are a SaaS team that needs a knowledge base with AI self-service and an embeddable widget, and your goal is to reduce ticket volume rather than add more channels for tickets to arrive through, Helpable is focused on that one job.
LiveAgent pricing vs Helpable: what you actually pay.
LiveAgent Small: 5 agents at $15/agent = $75/month (basic ticketing only). Medium: 5 agents at $29/agent = $145/month. Large: 5 agents at $49/agent = $245/month. Helpable Pro: $79/month for the whole team, 10,000 Calli AI answers, knowledge base, widget, SEO, custom domain. All included.
Competitor pricing verified April 2026. Prices may vary by region.
What Helpable gives you instead.
A focused knowledge base with AI that answers questions before they become tickets. On your domain. In your product. Ranking on Google. Starting at $29/mo.
Calli AI answers customer questions
Conversational AI grounded in your articles. Answers with source links. Escalates to your inbox with full context when it cannot help.
One tool, one job
Helpable is a knowledge base and AI self-service tool. No ticketing system to configure, no call center to set up, no social channels to connect. Focus on the content that deflects tickets.
Embeddable widget
One script tag. Help button inside your product. Customers search your knowledge base and ask Calli without leaving the page.
SEO and AI visibility
FAQPage, HowTo, Article, BreadcrumbList schema on every article. Your content appears in Google and AI search results. LiveAgent knowledge bases do not generate this structured data.
“We had LiveAgent with five channels configured. Turns out 70% of our tickets were the same questions over and over. We added Helpable, published 30 articles, and ticket volume dropped by a third. We still use LiveAgent for complex cases.”
Anna B., Head of Support, Flexroute (Delivery SaaS, 25-person team)
“LiveAgent gave us everything. Too much, honestly. We needed a knowledge base, not a call center. Helpable was set up in 10 minutes and Calli started answering questions from day one.”
Marco V., Founder, Docstream (Document management SaaS)
Is Helpable a replacement for LiveAgent?
Only if your primary need is a knowledge base with AI self-service. Helpable does not replace ticketing, live chat, phone support, or social media management. Many teams use Helpable alongside a helpdesk to reduce the volume of simple tickets.
How does Helpable pricing compare to LiveAgent?
LiveAgent Medium is $29/agent/month. A 10-person team pays $290/month. Helpable Starter is $29/month (1 user), Pro is $79/month for unlimited team members. No per-agent fees.
Does Helpable have live chat?
No. The Helpable widget provides search results and Calli AI answers from your knowledge base. It is not a live chat tool. If you need live chat, you can use LiveAgent or another chat tool alongside Helpable.
Can I use Helpable and LiveAgent together?
Yes. Use Helpable for the public knowledge base and AI self-service. Use LiveAgent for the tickets that need human attention. Helpable reduces the volume that reaches LiveAgent.
Does Helpable have a call center?
No. Helpable is a knowledge base with AI self-service. It does not include phone support, call routing, or IVR. If you need those features, LiveAgent or a dedicated call center tool is the right choice.
Compare other alternatives
Fewer tickets. Not more channels.
7-day free trial. No credit card. Live on your domain in 5 minutes.
Starter $29/mo · Pro $79/mo · Scale $199/mo