The Tidio alternative for teams who want fewer conversations, not faster ones.
Tidio handles live chat well. Helpable prevents the questions that become chats.
Free plan available. No card required.
The chat that should have been an article
Your Lyro AI is impressive. 67% resolution rate. Last month: 600 chats. Lyro handled 400. You paid $59 base plus conversation fees. Now count the 400 chats Lyro handled: 280 were about shipping policy. 100 were about return windows. 20 were about store hours. These answers are on your website. Nobody searches for them because there is no searchable knowledge base. So they chat instead. And you pay per chat.
Chat resolves questions. A knowledge base prevents them. You need the second one first.
The per-conversation trap
Live chat is the most expensive way
to answer a simple question.
A knowledge base your customers find
before they chat
is the cheapest.
Where Tidio earns its price
- Fast chat deployment with minimal technical setup
- Lyro AI with a 67% conversation resolution rate
- Simple Shopify integration for ecommerce stores
A different approach
Helpable prevents the conversations you should not be having in the first place.
Searchable knowledge base
Customers find answers before they open a chat window. Shipping policy, return windows, store hours. All searchable.
Calli AI search
Instant answers from your documentation. No per-conversation fees. No chat queue.
Deflection analytics
See how many chats your knowledge base prevents. Measure the conversations that never happen.
Tidio vs Helpable
| Feature | Helpable | Tidio |
|---|---|---|
| Pricing | $79/mo flat | Per conversation |
| Primary focus | Knowledge base | Chat |
| AI | Calli search | Lyro chat |
| Deflection analytics | Built-in | None |
| Best use | Ticket prevention | Live chat |
| Email handover | Built-in | None |
When Tidio is still the right choice
- Ecommerce stores where live chat is the primary support channel
- Small teams that want quick chat deployment without technical setup
- Shopify stores that need a native chat integration
Keep your chat tool.
Add the knowledge base that prevents
the chats you do not want.
Flat pricing. No per-conversation fees. Live in one day.
Also see:
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