Stonly is interactive guides. Helpable is searchable, AI-answered help.
Stonly creates step-by-step interactive guides. Helpable gives your customers a full help center with AI search, SEO-optimized articles, and an embeddable widget.
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Why Stonly is not a complete help center
Stonly is good at guided walkthroughs and decision trees. But most customer support questions need a searchable knowledge base with AI answers, not a step-by-step flow.
Interactive guides cover a narrow use case
Stonly excels at decision-tree guides: "Click here, then here, then here." But most support questions are not linear flows. Customers search for "how do I reset my password" or "what is your refund policy." They need search and AI, not a wizard.
Free plan is capped at 400 views per month
Stonly's free tier gives you 400 guide views per month. Beyond that, Small Business starts around $199/month. Helpable Starter is $29/month with unlimited article views and 2,500 Calli AI answers. Pro is $79/month with 10,000 AI answers.
Limited SEO and AI discoverability
Interactive guides are typically embedded widgets, not standalone indexed pages. Stonly content does not generate the structured data that Google and AI tools look for. Helpable publishes every article on a public URL with FAQPage, HowTo, Article, and BreadcrumbList schema.
No AI assistant that answers questions
Stonly guides you through steps. Helpable's Calli reads your entire knowledge base and answers customer questions in natural language with source links. When Calli cannot help, it hands off to your inbox with the full conversation attached.
Helpable vs Stonly: feature comparison.
| Feature | Helpable | Stonly |
|---|---|---|
| Primary purpose | ✓ Searchable help center + AI | Interactive step-by-step guides |
| Starting price | $29/mo (Starter) | Free (400 views/mo) |
| Paid plan | $79/mo (Pro, unlimited users) | ~$199/mo (Small Business) |
| AI assistant | ✓ Calli (included, all plans) | ✗ No conversational AI |
| Search | ✓ Full-text + AI search | Guide navigation only |
| Public help center | ✓ SEO-optimized | Embedded guides |
| Custom domain + SSL | ✓ All plans | ✗ Not applicable |
| Embeddable widget | ✓ Included | ✓ Embedded guides |
| SEO structured data | ✓ 4 schema types | ✗ Limited |
| Contact inbox | ✓ With AI context | ✗ Not available |
| Multilingual (50+ languages) | ✓ Automatic hreflang | Limited |
| Setup time | 5 minutes | Hours (guide building) |
When Stonly is the right choice
If your primary need is interactive product tours, onboarding wizards, or step-by-step decision trees embedded in your UI, Stonly is a specialized tool for that. It is not trying to be a full knowledge base.
When Helpable is the right choice
If your customers need to search for answers, ask questions in natural language, and find your help content on Google or through AI tools, Helpable is built for that. You can use Stonly for guided onboarding and Helpable as your main help center.
Stonly pricing vs Helpable: what you actually pay.
Stonly is free for up to 400 guide views per month. Small Business starts around $199/month. Helpable Starter is $29/month with unlimited article views and 2,500 Calli AI answers. Pro is $79/month with 10,000 AI answers and unlimited team members. For the cost of Stonly Small Business, you could run Helpable Scale ($199/month) with 40,000 AI answers and unlimited articles.
Competitor pricing verified April 2026. Prices may vary by region.
What Helpable gives your customers.
A searchable help center on your domain. AI that answers from your articles. A widget inside your product. SEO that brings organic visitors. Starting at $29/mo.
Calli AI answers customer questions
Conversational AI grounded in your articles. Provides source links. Escalates to your inbox with full context when it cannot help.
SEO and AI visibility built in
FAQPage, HowTo, Article, BreadcrumbList schema on every article. Sitemap, robots.txt, hreflang, custom domain. Your content appears in Google and ChatGPT.
Embeddable widget
One script tag. Floating help button in your product. Customers search and ask Calli without leaving the page.
Contact inbox with context
When Calli cannot answer, the customer gets a contact form. The form lands in your inbox with the full AI conversation attached.
“Stonly was great for onboarding tours, but customers still emailed us with questions. We added Helpable as our help center and Calli now handles over 40% of inbound questions automatically.”
Daniel V., VP of Customer Success, Learnpath (LMS SaaS, 35-person team)
“We used Stonly for guided flows, but our customers wanted to search. They wanted to type a question and get an answer. Helpable with Calli gave them exactly that.”
Ava L., Head of Support, Guidepost (Tour software startup)
Is Stonly a knowledge base?
Stonly is primarily an interactive guide platform. It creates step-by-step decision trees and walkthroughs. It is not a traditional searchable knowledge base. Helpable is built as a full help center with search, AI answers, and SEO.
Can I use both Stonly and Helpable?
Yes. Use Stonly for interactive onboarding guides and product tours, and Helpable as your main customer help center. They serve different purposes and complement each other.
How does Helpable pricing compare to Stonly?
Stonly is free for 400 views/month, then around $199/month for Small Business. Helpable Starter is $29/month with unlimited views and AI answers. Pro is $79/month with unlimited team members.
Does Helpable have interactive guides?
Helpable focuses on searchable articles and AI answers, not interactive step-by-step guides. For guided walkthroughs, Stonly or similar tools work well alongside Helpable.
Will my help content rank on Google?
Yes. Helpable generates FAQPage, HowTo, Article, and BreadcrumbList structured data on every article. Your content is indexed by Google and discoverable by AI tools like ChatGPT and Perplexity.
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Your customers want answers, not a wizard.
7-day free trial. No credit card. Live on your domain in 5 minutes.
Starter $29/mo · Pro $79/mo · Scale $199/mo