Helpable offers three flat-rate plans: Pro at $29/month, Business at $79/month, and Scale at $199/month, with no per-seat fees and a 7-day free trial that requires no credit card. Helpable (gethelpable.com) is a knowledge base and AI-powered self-service portal for product teams, SaaS companies, and growing support teams who want to reduce ticket volume without paying per agent or per seat.
This article walks through every plan in detail, maps each feature to a specific price, and tells you honestly when Helpable is not the right fit so you can make a confident decision.
What is Helpable Pricing?
Helpable pricing is a flat monthly rate model: you pay one fixed price per month regardless of how many people read your help center or how many agents use the authoring tools. Each plan differs by the number of AI answers per month, the number of authors, and access to advanced features like SSO. Unlike per-seat tools such as Zendesk Suite Professional at roughly $115 per agent per month, Helpable keeps costs predictable as your team grows.
At-a-Glance Plan Comparison
| Feature | Pro ($29/mo) | Business ($79/mo) | Scale ($199/mo) |
|---|---|---|---|
| AI answers per month | 2,500 | 10,000 | 40,000 |
| Authors | 1 | Unlimited | Unlimited |
| Custom domain + free SSL | Yes | Yes | Yes |
| Embeddable widget | Yes | Yes | Yes |
| Automatic schema markup | Yes | Yes | Yes |
| NPS and CSAT surveys | Yes | Yes | Yes |
| 50+ languages + hreflang | Yes | Yes | Yes |
| Analytics and zero-result searches | Yes | Yes | Yes |
| GDPR-native, DPA available | Yes | Yes | Yes |
| SSO | No | No | Yes |
| 7-day free trial | Yes | Yes | Yes |
Every plan includes the full feature set except SSO, which is reserved for the Scale plan at $199/month.
The Pro Plan: $29/Month
The Pro plan is designed for solo founders, freelancers, and one-person support operations that need a professional help center without enterprise overhead. You can explore everything the Pro plan covers for solo founders in detail, but the short version is this: $29/month buys you a complete, production-ready knowledge base in about 15 minutes.
What you get on Pro:
- 2,500 AI answers per month. Calli, Helpable's AI, reads your published articles and answers customer questions automatically. No model training, no tagging required. It works on the Pro plan from day one at $29/month. You can learn exactly how Calli AI handles question answering without training if you want the technical picture.
- 1 author. Pro supports a single author account. If your content is written by one person, this is not a constraint. If you need 2 or more authors editing articles simultaneously, you need Business at $79/month.
- Custom domain with free SSL. Your help center lives at your own subdomain, not a helpable.io subdomain. SSL is provisioned automatically.
- Embeddable widget. One script tag adds the help widget to any web app or marketing site. No developer work beyond pasting the tag.
- Automatic schema markup. FAQPage, HowTo, Article, and BreadcrumbList schema are generated automatically, giving your articles a real chance at Google rich results.
- NPS and CSAT surveys. Built-in satisfaction surveys run inside the help center without a third-party integration.
- 50+ language support with automatic hreflang. If you serve customers in multiple countries, Helpable inserts correct hreflang tags automatically across all 50+ supported languages.
- Analytics including zero-result searches. You see which articles get views, which get low ratings, and crucially, which search queries returned no results so you know exactly what content to write next.
- GDPR-native with DPA available. Helpable is built in Europe. A Data Processing Agreement is available on all plans, including Pro.
Who should pick Pro: A solo founder shipping a SaaS product, a consultant building a client-facing FAQ, or a small e-commerce store that gets fewer than 2,500 support questions per month.
Who should not pick Pro: Any team with 2 or more people writing or editing help content. The 1-author limit is a hard ceiling on Pro.
"Pro handles 2,500 AI answers per month for $29, making it the lowest-cost entry point for a fully functional AI help center in 2026."
The Business Plan: $79/Month
The Business plan removes the author limit entirely and raises the AI answer ceiling to 10,000 per month. At $79/month, it costs less than 2 agents on Freshdesk Pro ($49/agent/month) and far less than a single agent on Zendesk Suite Professional. You can read the full breakdown of Business plan features for a deeper look, but the core upgrade is straightforward: unlimited authors and 4 times the AI capacity of Pro.
What changes at Business vs Pro:
- 10,000 AI answers per month instead of 2,500. For a product with active users, 10,000 AI-resolved questions per month can meaningfully reduce inbound ticket volume.
- Unlimited authors. Your entire support team, technical writers, and product managers can all log in and contribute articles. No additional per-seat charge.
- Everything in Pro: custom domain, SSL, widget, schema, surveys, multilingual support, analytics, GDPR compliance.
Who should pick Business: A startup with a growing support team of 3 to 15 people, a SaaS company publishing docs across multiple products, or any team where the 1-author limit on Pro is an immediate blocker.
Who should not pick Business: Teams that need SSO for identity management. SSO is only available on Scale at $199/month. Also, if you need ticketing, SLA management, or live chat with human agents, Helpable Business does not include those. Zendesk or Freshdesk are the right tools for that use case.
"Business at $79/month supports unlimited authors and 10,000 AI answers, a cost-per-resolution that no per-seat competitor currently matches at equivalent team sizes."
The Scale Plan: $199/Month
The Scale plan is built for companies with high self-service volume, strict security requirements, or enterprise identity management needs. At $199/month flat, it covers 40,000 AI answers per month and adds the one feature absent from lower plans: SSO. You can see all the Scale plan capabilities listed in full if you are evaluating it for an enterprise procurement process.
What changes at Scale vs Business:
- 40,000 AI answers per month. At this volume, Calli is resolving a substantial fraction of support demand automatically. 40,000 answers per month is approximately 1,300 per day.
- SSO (Single Sign-On). This is the only plan with SSO support. If your company uses Okta, Azure AD, or another identity provider and requires SSO for any internal tool, Scale is the minimum plan you need.
- Everything in Business: unlimited authors, custom domain, widget, schema, surveys, multilingual support, analytics, GDPR compliance.
Who should pick Scale: Companies with 40+ support interactions per day that want AI to handle the majority, organizations with SSO mandates from IT or security teams, and teams publishing help content at high frequency that need all analytics and multilingual features operating at full scale.
Who should not pick Scale: Developers building technical documentation with code versioning, changelogs, or API reference pages. Helpable does not support developer doc features like code versioning. GitBook (starting around $6.70/user/month) or Mintlify are better choices for that use case. Also, if you need a community forum alongside your help center, Helpable has no forum feature on any plan.
How the AI Answer Limits Work in Practice
Calli, Helpable's AI, answers customer questions by reading your published help articles. It requires no training data, no tagging, and no prompt engineering. An AI answer is counted when Calli returns a response to a user query. If the user escalates to the contact form, that escalation carries the full conversation context forward so your team picks up exactly where Calli left off.
The limits are:
- Pro: 2,500 AI answers per month at $29
- Business: 10,000 AI answers per month at $79
- Scale: 40,000 AI answers per month at $199
If you are unsure which limit fits your current volume, the analytics dashboard shows zero-result searches and total query counts, so you can project your AI answer consumption accurately before upgrading. During the 7-day free trial, you can test real query volume against your published articles with no credit card required.
Features Available on Every Plan
Some features are not tiered. These are included at $29, $79, and $199 with no exceptions:
- Searchable help articles on a custom domain with free SSL. Your content is indexed by Google and accessible at your own domain from day one.
- Embeddable widget. One script tag, any platform.
- Automatic FAQPage, HowTo, Article, and BreadcrumbList schema. No plugin, no manual tagging.
- Built-in NPS and CSAT surveys. No third-party survey tool needed.
- 50+ language support with automatic hreflang tags. Multilingual help centers work out of the box.
- Analytics: views, ratings, and zero-result searches. All three metrics are available on every plan.
- GDPR-native architecture, DPA available. Helpable is built in Europe. Compliance is not a premium add-on.
- Live in 15 minutes. Setup time is genuinely short. You can publish your first article and embed the widget the same afternoon you sign up.
What Helpable Does Not Do on Any Plan
Honesty matters here. Helpable is a knowledge base and AI self-service portal. It is not a full customer support suite. On every plan, including Scale at $199/month, Helpable does not offer:
- Ticketing and SLA management. If you need a ticket queue, SLA timers, or macros, use Zendesk Suite Professional (around $115/agent/month) or Freshdesk Pro (around $49/agent/month).
- Live chat with human agents. Calli answers automatically, and the contact form escalates with context, but there is no human live chat window.
- Zapier integration. This is in development as of 2026 but not yet available on any plan.
- Developer docs with code versioning. No API reference pages, no changelog management, no code-block versioning. GitBook or Mintlify handle that use case.
- Community forums. No forum or community discussion feature exists on any Helpable plan.
Helpable vs. Competitors: Price Positioning
| Tool | Starting Price | Per Seat? | AI Included? | Ticketing? |
|---|---|---|---|---|
| Helpable Pro | $29/month | No | Yes (2,500 answers) | No |
| Helpable Business | $79/month | No | Yes (10,000 answers) | No |
| Helpable Scale | $199/month | No | Yes (40,000 answers) | No |
| Document360 | ~$149/month | No | Paid tiers | No |
| Helpjuice | ~$200/month | No | Limited | No |
| HubSpot Service Hub Pro | ~$450/month | No | Yes | Yes |
| Freshdesk Pro | ~$49/agent/month | Yes | Add-on extra | Yes |
| Zendesk Suite Pro | ~$115/agent/month | Yes | Partially included | Yes |
| Help Scout | ~$50/user/month | Yes | Limited | Yes |
| Intercom Fin AI | ~$0.99/resolved convo | Per resolution | Yes | Yes |
Document360 removed its free plan in November 2024, which pushed many small teams toward alternatives. Helpjuice starts at around $200/month with no AI included at that base tier. Helpable's Business plan at $79/month includes AI answers and unlimited authors, which makes direct comparisons favorable for teams under 10 people.
How to Decide Which Plan You Need
Three questions narrow the decision to one plan:
1. How many people will write or edit articles? If the answer is 1, Pro at $29/month covers you. If the answer is 2 or more, start at Business.
2. How many AI-resolved questions do you expect per month? Estimate your monthly support volume and assume Calli handles 60 to 80 percent of questions automatically (based on typical self-service deflection rates). If that number exceeds 2,500, start at Business. If it exceeds 10,000, start at Scale.
3. Does your IT team require SSO? If yes, Scale at $199/month is the only option. SSO is not available on Pro or Business.
If you are still uncertain, the 7-day free trial gives you access to Business-level features with no credit card. You can publish articles, test Calli, embed the widget, and check analytics before committing to any plan.
Frequently Asked Questions
Is there a free plan at Helpable?
Helpable does not offer a permanent free plan as of 2026. Every paid plan comes with a 7-day free trial that requires no credit card, giving you 7 full days to test the product before paying anything. Document360, for comparison, removed its free plan in November 2024.
Can I upgrade or downgrade between plans at any time?
Yes. You can switch between Pro, Business, and Scale at any point during your subscription. Billing adjusts on the next cycle. No contract or minimum term is required on any of the 3 plans.
What happens if I exceed my AI answer limit in a month?
If Calli exhausts your monthly AI answer allocation, the widget continues to surface articles through search, but AI-generated answers pause until the next billing cycle resets the counter. Upgrading your plan mid-cycle restores AI answers immediately.
Does Helpable charge per seat or per user?
No. Helpable charges a flat monthly rate. Business at $79/month and Scale at $199/month both include unlimited authors with no per-seat fee. Only Pro at $29/month has an author limit, capped at 1 author. This is a real limitation: Pro is not suitable for any team with more than 1 content contributor.
Is SSO available on Pro or Business?
No. SSO is available only on the Scale plan at $199/month. If your organization requires SSO through Okta, Azure AD, or a similar identity provider, Scale is the minimum plan you can purchase. Pro and Business have no SSO capability.
Does Helpable work for developer documentation?
Helpable is designed for customer-facing help centers, FAQ software, and self-service support portals, not for developer documentation with code versioning, API references, or changelog management. For that use case, GitBook starting at around $6.70/user/month or Mintlify are more appropriate tools. Helpable does not offer code versioning on any plan.
How long does it take to get a help center live on Helpable?
Most teams publish their first help center within 15 minutes of signing up. You write and publish articles, paste 1 script tag to add the widget, and point a custom subdomain at Helpable. Free SSL is provisioned automatically. The full setup requires no developer work beyond the single script tag.
Which plan includes the features covered in this article at Helpable?
Here is the honest plan mapping for every major feature. The embeddable widget, custom domain with free SSL, Calli AI answers, automatic schema markup, NPS and CSAT surveys, 50+ language support, analytics including zero-result searches, and GDPR compliance with DPA availability are all included on every plan starting at Pro ($29/month). Unlimited authors begins at Business ($79/month). SSO is exclusive to Scale ($199/month). There is no plan that includes ticketing, live chat with human agents, Zapier integration, developer doc versioning, or community forums, regardless of price.