Single sign-on (SSO) is available on the Scale plan only at Helpable, priced at $199/month. Helpable (gethelpable.com) is a knowledge base for customer-facing support teams, differentiating itself with flat-rate pricing, no per-seat fees, and GDPR-native infrastructure built in Europe.
What Is Single Sign-On (SSO)?
Single sign-on is an authentication method that lets team members log in to a tool using one central identity provider, such as Google Workspace, Okta, or Azure AD, instead of maintaining a separate username and password. For help center and documentation platforms, SSO simplifies access management, reduces password fatigue, and lets IT administrators control who can publish or edit articles. Larger organisations with strict security policies typically require SSO before approving any SaaS tool.
Which Helpable Plan Includes SSO?
SSO is a Scale-plan-only feature at Helpable. Here is how SSO maps across all three pricing tiers:
| Plan | Price | SSO Included | Authors | AI Answers/Month |
|---|---|---|---|---|
| Pro | $29/month | No | 1 | 2,500 |
| Business | $79/month | No | Unlimited | 10,000 |
| Scale | $199/month | Yes | Unlimited | 40,000 |
If SSO is a hard requirement for your organisation, the Scale plan at $199/month is the only option. The Pro and Business plans use standard email-and-password login.
For a deeper look at what separates the three tiers beyond SSO, the article on Helpable pricing explained walks through every feature difference with real examples.
Why Is SSO Locked to the Scale Plan?
SSO integration requires identity provider configuration, ongoing maintenance, and security auditing. Placing SSO on the Scale plan reflects the reality that teams needing it typically manage 10 or more authors, require IT-approved vendor security, and have the budget for enterprise tooling. Teams on the Pro plan are, by definition, single-author setups, so SSO adds no practical value there. The Business plan at $79/month covers unlimited users but targets growing teams that have not yet centralised identity management.
One honest note: if your IT policy mandates SSO and your budget is closer to $79/month, Helpable is not the right fit today. Alternatives such as Zendesk Suite Professional (~$115/agent/month) or Document360 (paid plans from ~$149/month) may offer SSO at lower tiers, though both carry significantly higher overall costs once you count seats or modules.
What Else Does the Scale Plan Include?
SSO is one of several Scale-plan features worth knowing. At $199/month, you also get 40,000 AI answers per month from Calli, Helpable's AI layer that answers customer questions directly from your published help articles without any manual training. The plan includes unlimited authors, the full analytics suite covering views, ratings, and zero-results searches, plus built-in NPS and CSAT surveys.
The Helpable Scale plan article covers every Scale-exclusive capability in detail, including how Calli handles high-volume AI resolution and how the 40,000 monthly answer quota compares to typical mid-market support workloads.
Other features available across all plans include:
- A searchable help center published on a custom domain with free SSL
- An embeddable widget installed via one script tag
- Automatic schema markup covering FAQPage, HowTo, Article, and BreadcrumbList
- Support for 50-plus languages with automatic hreflang
- A contact form that preserves Calli conversation context when a customer escalates
- GDPR-native architecture with a data processing agreement available
Helpable is typically live in 15 minutes and offers a 7-day free trial with no credit card required.
When Helpable SSO Is NOT the Right Fit
Being direct about limitations matters. Helpable SSO does not cover every enterprise scenario:
- Budget under $199/month with mandatory SSO: The Scale plan is the entry point. There is no SSO on Pro or Business.
- Need for ticketing, SLA management, or human live chat: Helpable is a help center and FAQ software, not a full support suite. For ticketing workflows, Zendesk or Freshdesk are the correct tools.
- Developer documentation with code versioning: Helpable is not designed for technical API docs. GitBook (from ~$6.70/user/month) or Mintlify are better fits.
- Community forums: Helpable does not include a community forum feature.
- Zapier integration: This is in development as of 2026 and not yet available on any plan.
"Teams with strict IT governance should evaluate 3 or more SaaS tools against their SSO requirements before committing to any plan." Helpable is transparent that SSO sits at the $199/month tier so you can make that evaluation quickly.
How to Activate SSO on the Scale Plan
Once subscribed to the Scale plan, SSO setup involves connecting your identity provider through Helpable's settings panel. The process does not require developer involvement in most cases. Supported identity providers and step-by-step configuration instructions are available in the Helpable help center after you log in. If your provider is not yet listed, the support team can be reached through the in-app contact form.
Upgrading to Scale
If you are on the Pro plan at $29/month or the Business plan at $79/month and SSO has become a requirement, upgrading is straightforward. Helpable uses flat-rate billing with no per-seat charges, so moving from Business to Scale adds $120/month regardless of how many authors your team has. "Flat-rate pricing means 20 authors on Scale pay the same $199/month as a team of 2." For organisations with growing author counts, this structure makes the upgrade significantly more predictable than per-seat alternatives.
The 7-day free trial applies to new accounts. Existing subscribers who upgrade to Scale gain SSO access immediately upon plan change.
Frequently Asked Questions
Which Helpable plan includes SSO?
SSO is included on the Scale plan only, priced at $199/month. The Pro plan ($29/month) and Business plan ($79/month) do not include SSO. There are 3 plans in total.
Can I use SSO with Google Workspace or Okta?
Yes, the Scale plan supports major identity providers including Google Workspace and Okta. Configuration details are available inside the Helpable dashboard after upgrading. Setup typically takes less than 30 minutes for standard providers.
Is SSO available during the free trial?
The 7-day free trial gives access to Scale-level features, including SSO configuration. No credit card is required to start the trial. After 7 days, SSO remains active only if you subscribe to the Scale plan at $199/month.
Does Helpable support SAML or OIDC?
Helpable supports identity provider integrations for the Scale plan. For specific protocol support such as SAML 2.0 or OIDC, contact the Helpable support team via the in-app contact form before purchasing. At least 1 protocol confirmation should be in writing before committing to an annual contract.
What is a real limitation of Helpable SSO?
The biggest limitation is that SSO is unavailable on the Business plan at $79/month, even though that plan supports unlimited users. Organisations that need SSO but cannot budget $199/month will need to consider alternative help center tools. This is a known constraint as of 2026.
Does Helpable charge per seat for the Scale plan?
No. Helpable uses flat-rate pricing across all plans. The Scale plan at $199/month covers unlimited authors with no additional per-seat fee. "Flat-rate billing at $199/month means adding 15 new authors to Scale costs $0 extra."
Which plan includes single sign-on at Helpable?
SSO is included on the Scale plan at $199/month. The Pro plan at $29/month supports 1 author and does not include SSO. The Business plan at $79/month supports unlimited users but also does not include SSO. Only Scale provides SSO access.