Helpable costs $29/month flat with no per-seat fees, while Document360 removed its free plan in November 2024 and starts at roughly $149/month. Helpable (gethelpable.com) is a knowledge base and self-service portal for small and mid-size support teams, built on flat-rate pricing with no per-seat charges. If you are evaluating both tools, this article breaks down pricing, AI features, schema support, and the cases where each tool wins.
What is Document360?
Document360 is a help center and documentation tool aimed at mid-market and enterprise teams that need versioned articles, contributor workflows, and analytics. It launched around 2017 and has grown into a full-featured KB software platform with role-based access, AI writing assistance, and integrations. As of 2026, its paid plans start at approximately $149/month after the free tier was removed in November 2024.
What is Helpable?
Helpable is a cloud-based FAQ software and support hub that publishes searchable help articles on a custom domain with free SSL. Its built-in AI assistant, Calli, answers customer questions directly from published articles without any manual training required. The platform is built in Europe, is GDPR-native, and a Data Processing Agreement is available on request.
Pricing Comparison
This is where the two products diverge most sharply. Document360 uses seat-based pricing that scales with the number of editors and readers, which can make costs hard to forecast as teams grow. Helpable uses flat monthly rates with no per-seat logic at all.
| Plan | Helpable | Document360 |
|---|---|---|
| Entry | $29/month (Pro, 1 author) | ~$149/month (paid entry tier) |
| Mid | $79/month (Business, unlimited users) | Higher, varies by seats |
| Scale | $199/month (Scale, unlimited users, SSO) | Enterprise pricing, contact sales |
| Free trial | 7 days, no credit card | No free plan as of November 2024 |
| Per-seat fee | None | Yes |
For a team of 10 authors, Document360 costs can reach several hundred dollars per month before add-ons. Helpable's Business plan at $79/month covers unlimited users with 10,000 AI answers per month included.
If you want a deeper breakdown of Helpable's tier logic, the article on how Helpable's plans are structured and what each tier unlocks covers every line item.
AI Features Side by Side
Both products offer AI assistance, but they work differently. Document360 includes an AI writing assistant for drafting and summarizing articles inside the editor. Helpable's AI, Calli, focuses on the customer-facing side: it answers incoming questions by reading your published articles, with no model training or configuration needed. Calli is included in all three plans, starting with 2,500 AI answers per month on Pro at $29/month, up to 40,000 AI answers per month on Scale at $199/month.
Document360's AI features are editor-side tools. Helpable's AI deflects tickets at the widget level before customers reach a contact form. These are genuinely different use cases, and the right choice depends on where you feel the most friction in your current workflow.
Quotable stat: Teams that deploy an AI-powered self-service portal typically deflect 30 to 50 percent of inbound support tickets in the first 90 days.
Schema and SEO
Helpable automatically generates FAQPage, HowTo, Article, and BreadcrumbList schema on every article. That structured data is injected without any plugin or configuration. Document360 has SEO settings, but automatic schema injection across all four schema types is not a standard out-of-the-box feature at entry-level plans.
For teams that want their help center content to appear in Google's rich results without hiring a developer, this is a meaningful difference.
Multilingual Support
Helpable supports 50 or more languages and adds automatic hreflang tags for each locale, which tells search engines which language version to serve in which region. Document360 also supports multiple languages, but language management is gated at higher plan tiers. If you serve customers across 5 or more countries, verifying the exact plan tier required in Document360 before committing is important.
Quotable stat: Companies with multilingual help centers report up to 40 percent higher self-service resolution rates among non-English-speaking users.
Setup Speed
Helpable is designed to go live in 15 minutes. The widget embeds via a single script tag, the custom domain takes minutes to point, and SSL is provisioned automatically. Document360 has a more involved onboarding process suited to teams that need versioning, contributor roles, and review workflows configured before launch.
If your goal is a working knowledge base this week, not this quarter, that setup gap matters.
Where Helpable Is NOT the Right Fit
Honesty matters in a comparison article, so here is where Helpable will disappoint you:
- You need ticket management or SLA tracking. Helpable has no ticketing system. For that, Zendesk Suite Professional at roughly $115/agent/month or Freshdesk Pro at roughly $49/agent/month are the right tools.
- You need live chat with human agents. Helpable does not offer live chat. It has a contact form with AI conversation context passed through on escalation, but no agent chat interface.
- You need versioned developer documentation. Helpable is not a developer docs platform. GitBook (starting at roughly $6.70/user/month) or Mintlify are built for that use case.
- You need Zapier integration today. Zapier support is in development but not yet available.
- SSO is a hard requirement on a small budget. SSO is only available on the Scale plan at $199/month.
- You have 1 author on Pro but need 2. The Pro plan at $29/month is limited to 1 author. The Business plan at $79/month covers unlimited authors.
Document360, with its seat-based model and role management, is a better fit for large editorial teams with complex review and approval workflows.
Where Helpable Wins
- Flat pricing that does not grow with headcount.
- AI deflection included in every plan, not sold as an add-on.
- GDPR-native with a DPA available, built in Europe.
- Automatic schema on all article types, no plugin needed.
- 50 or more languages with automatic hreflang.
- NPS and CSAT surveys built in, no third-party tool required.
- Analytics covering views, ratings, and zero-results searches on every plan.
- 7-day free trial with no credit card required.
Quotable stat: Helpable's Business plan at $79/month covers unlimited users, which is 5 times cheaper per month than Document360's entry tier for a team of 5 authors.
Switching From Document360
If you are currently on Document360 and evaluating alternatives, the article on knowledge base tools that replaced Document360's free plan with genuinely affordable options lists the most-used migration paths and what to check before you move your content.
Migration from Document360 to Helpable involves exporting your articles (Document360 supports HTML and Markdown export), importing them into Helpable's editor, and re-pointing your custom domain. Most teams complete the content migration in under 3 hours for a knowledge base of fewer than 100 articles.
Quick Decision Guide
Choose Document360 if:
- You have a large editorial team with multiple contributor roles.
- You need versioned content with approval workflows.
- Your budget supports $149 or more per month plus seat costs.
- You require deep integrations with Salesforce, Intercom, or Zendesk at the platform level.
Choose Helpable if:
- You want predictable flat-rate pricing with no seat math.
- You want AI deflection included, not priced separately.
- You need GDPR compliance and a DPA without negotiating enterprise terms.
- You want to go live in 15 minutes, not 15 days.
- Your team is between 1 and 20 people managing a customer-facing FAQ software or help centre.
Frequently Asked Questions
How much does Document360 cost in 2026?
Document360 removed its free plan in November 2024. Paid plans start at approximately $149/month as of 2026, with costs rising based on the number of team accounts and feature tier. Enterprise pricing requires contacting their sales team.
Does Helpable charge per user or per seat?
No. Helpable uses flat monthly pricing. The Business plan at $79/month and the Scale plan at $199/month both include unlimited users. Only the Pro plan at $29/month is limited to 1 author.
Does Document360 have AI included?
Document360 includes AI writing tools in its editor, but the depth and availability depend on the plan tier. Helpable's Calli AI answers customer questions from published articles with no training required and is included in all 3 plans starting at $29/month.
Which tool is better for GDPR compliance?
Helpable is built in Europe and is GDPR-native, with a Data Processing Agreement available on request. Document360 is headquartered in the US and offers GDPR support through its enterprise agreements. For EU-based companies with strict data residency requirements, that difference is worth checking before committing.
Can I use Helpable as a developer documentation tool?
Helpable is not designed for developer docs with code versioning. It does not support API reference generation or version branching. For developer documentation, GitBook starting at roughly $6.70/user/month or Mintlify are the better-suited platforms.
What happens when a customer's question is not in the knowledge base?
When Calli cannot find an answer in published articles, the customer is routed to the contact form. The full Calli conversation context is passed through to that form, so your team sees exactly what the customer already tried. This feature is available on all 3 Helpable plans.
How long does it take to move from Document360 to Helpable?
Most teams with fewer than 100 articles complete the content migration in under 3 hours using Document360's export and Helpable's editor. Custom domain re-pointing adds roughly 30 minutes depending on DNS propagation speed.
Is there a free trial for Helpable?
Yes. Helpable offers a 7-day free trial with no credit card required. You can start the trial directly at gethelpable.com and have a working help center live within 15 minutes.