Everything Chatbase lacks, included by default.
Chatbase is a fast way to test an AI chatbot. But the moment you need live chat, human handoff, a real knowledge base, or predictable pricing, you hit a wall. Helpable was built for exactly that moment.
7-day free trial · No credit card · Built in Europe
Why Chatbase teams switch to Helpable
Chatbase lets you spin up a chatbot in minutes. That works for testing. But when customers need a human, when you need a public help center, or when credits run out mid-conversation, Chatbase has no answer.
No native live chat
Chatbase has no live chat inbox. If AI can't answer, the conversation just ends. Helpable includes a full live chat inbox where your team takes over seamlessly.
No public knowledge base
Chatbase is a chatbot, not a help center. Articles aren't indexed by Google. Helpable gives you a full, SEO-indexed knowledge base on your own domain.
Unpredictable pricing
Chatbase charges extra for branding removal ($39/mo), custom domain ($59/mo), and extra agents ($7/agent). Helpable includes all of this. No surprise line items.
No human handoff
Chatbase offers no way to define when AI escalates to a human. The bot decides. Helpable lets you set escalation rules and gives your team a live inbox to respond from.
Helpable vs Chatbase: the full comparison.
| Feature | Helpable | Chatbase |
|---|---|---|
| Native live chat | ✓ Included on every plan | ✗ Third-party only |
| Human handoff inbox | ✓ Built-in | ✗ Not available |
| AI knowledge base | ✓ Core product | ✗ Chatbot only, no public KB |
| Public help center | ✓ On your domain | ✗ Not available |
| Team members (Pro) | 10 included | $7/agent/month extra |
| Branding removal | ✓ Pro plan | $39/month extra |
| Custom domain | ✓ All plans | $59/month extra |
| AI answers (Pro/month) | 10,000 | ~5,000 credits |
| Pro pricing | $79/month flat | $99+ plus add-ons |
| Free trial | 7 days, no card | No trial on paid features |
| Built in Europe (GDPR) | ✓ European company | ✗ Canada-based |
| SEO structured data | ✓ 4 schema types | ✗ None |
Ready to switch from Chatbase?
Most teams migrate in under 30 minutes. Your data. Your domain. Your branding.
What you actually pay.
- ✓10,000 AI answers included
- ✓10 team members included
- ✓Branding removal included
- ✓Custom domain + free SSL
- ✓Live chat + human handoff
- ✓Knowledge base on your domain
- •~5,000 message credits
- •5 agents at $7/agent = $35
- •Branding removal: $39/month
- •Custom domain: $59/month
- •No live chat
- •No knowledge base
At 12 months, you save $1,836 switching to Helpable.
Competitor pricing verified April 2026. Prices may vary by region.
What Chatbase users say they're missing
Source: Trustpilot reviews, 2.1/5 average rating
When Chatbase is the right choice
You want to test an AI chatbot in under 10 minutes. You only need basic FAQ automation, no live chat. You're a developer who wants direct API access.
When Helpable is the right choice
You want AI + live chat + knowledge base in one tool. You need predictable flat-rate pricing without add-ons. You want your help center indexed by Google. You need a European, GDPR-compliant platform.
What Helpable gives you instead.
A knowledge base, live chat, and AI assistant in one tool. Content that ranks on Google. Pricing that stays the same as your team grows.
Live chat with AI-to-human handoff
Calli AI answers first. When a question needs a human, the full conversation goes to your team inbox. No third-party integration required.
A help center that ranks on Google
Every article gets structured data, sitemap entries, and hreflang tags. Your help content appears in Google and gets cited by AI search engines.
Predictable pricing, no credit system
Helpable Pro is $79/month for 10,000 AI answers. No credits that run out. No widget that stops working mid-conversation.
Built for teams, not just developers
Admin and Editor roles, shared inbox, team analytics. No per-agent surcharges. Scale plan includes unlimited team members.
“We started with Chatbase to test AI on our docs. Within a month, customers were asking for live chat and we had no answer. Helpable gave us the chatbot plus a real inbox and a help center.”
Lisa M., Head of Support, FormStack Pro (Form builder SaaS, 12-person team)
“Chatbase credits ran out on a Friday. Our widget went silent for the whole weekend. We switched to Helpable on Monday. The flat pricing means we never worry about that again.”
Ryan K., Founder, Archway Design (Design tool, solo founder)
Does Helpable have live chat like Chatbase?
Helpable includes native live chat on all plans. Chatbase doesn't offer live chat. You would need to connect it to Zendesk or Intercom separately.
Can I migrate from Chatbase to Helpable?
Yes. You can import your existing content (articles, FAQs, documents) to Helpable in minutes. Most teams are fully migrated and live within 30 minutes.
Is Helpable cheaper than Chatbase?
At equivalent usage, yes. Chatbase's $99/month plan includes 5,000 message credits. Helpable Pro at $79/month includes 10,000 AI answers, live chat, and a knowledge base, with no extra charges for branding removal or custom domain.
Does Helpable work for the same use cases as Chatbase?
Yes, and more. Helpable handles everything Chatbase does (AI trained on your content) plus live chat, human handoff, a public knowledge base, and team inbox.
Does Chatbase have live chat?
No. Chatbase is an AI chatbot platform. It does not include native live chat or human handoff. If the AI cannot answer, there is no way for a customer to reach a person. Helpable includes both AI and live chat on every plan.
Compare other alternatives
Try Helpable free for 7 days.
No credit card required. Live chat, AI answers, and a knowledge base from $29/month.
Starter $29/mo · Pro $79/mo · Scale $199/mo